Apple devices have increasingly become the workplace choice, with over 70% of large enterprises utilizing them, according to the 2023 Dimensional Research Report. While Apple Business Manager lets you convert consumer devices into enterprise devices and access said units in an organization, companies still need a technological solution when it comes to actually managing and setting up enterprise devices aligned with the deployment of Apple products in workplaces.
From preparing your IT infrastructure for Apple deployment to using mobile device management (MDM) solutions and configuring related security settings, this overview will provide you with best practices and insights on the essential steps in managing Apple devices within an enterprise environment.
1. Preparing Your IT Infrastructure for Apple Device Deployment
Before deploying Apple devices within the organization, it is essential to ensure that the IT framework is capable of fulfilling the task. First, a compatibility assessment is done to evaluate if your network, Wi-Fi coverage, software, and bandwidth capabilities fit the requirements. The deployment process should be compatible with IT and users to support network connection functionalities and easily access full device features.
Aside from the compatibility with internal IT systems, it is also best to review existing organizational policies. This involves assessing permissions, access levels, and existing protocols to ensure they align with the requirements of Apple device deployment. It is also crucial to consider the data migration needs and compliance requirements to maintain integrity and observance of regulations throughout the deployment.
Preparing both enterprise IT systems and organizational policies can give a solid foundation supporting both Apple device deployment demands and flawless integration into the existing systems in the workplace.
2. Setting Up an Apple Device Management Plan
Here are some elements that can be included in the Device Management Plan for your Apple deployment:
● Ownership
Before acquiring your Apple units, the enterprise should determine the ownership of the devices. Businesses may opt for company-owned models where they will remain responsible for purchasing and controlling the devices or let employees bring their personal devices to work with the bring-your-own-device (BYOD) approach. Another option is to implement a hybrid approach where enterprises can combine both ownership types and offer ownership flexibility while maintaining the company's security standards.
Whichever approach an enterprise chooses, it is essential to provide clear guidelines before deployment on the Apple device procurement, usage, and data rights to prevent future conflicts and establish accountability.
● Training and usage
Effective utilization of Apple devices depends on comprehensive training and usage regulations provided by an enterprise. Adequate resources and support channels within teams should be made available and accessible for end-users. Apple device user databases, IT support services, and accessible online guides help empower them in troubleshooting common issues and maximizing Apple products' functionalities.
By setting out clear and transparent user responsibilities, employees are engaged in the devices' maintenance, data management, and observance of the enterprise's safety protocols.
● Set-up and security
Seamless device set-up and implementing thorough security measures prevent data privacy risks and safeguard sensitive business information. Device protection procedures include standardized guidelines for device activation, network connectivity, and application provisions. Blending the Apple platform security and precise security protocols like authentication permissions, encrypted data transfers, and updated firewalls ensures the separation of personal and work data.
Compliance with the National Institute of Standards and Technology (NIST) for BYOD, corporate-owned mobile device security, and other state, local, and private regulations also prevents unauthorized access and data privacy breaches.
3. Using Mobile Device Management (MDM) Solutions
What is an MDM? According to the National Cybersecurity Center of Excellence, it is an enterprise solution that conveniently allows employees to use mobile devices – Apple units, in this case – access to organizational resources. A reliable mobile device management solution for iOS-powered devices helps deploy units in an enterprise and efficiently manages and supports its integration.
● Compare features and scalability
The first and most crucial step in implementing an MDM is evaluating various options based on the features and compatibility with your existing IT infrastructure. Key features to look out for include device tracking, remote configuration, security enforcement, and support for a wide range of Apple products. Other things to consider are 24/7 customer service and help channels, pricing plans, and functionalities aligned with your enterprise goals and objectives – especially when expanding MDM usage and support in the future.
● Roll out a proper deployment process
Creating Apple enrollment and configuration profiles is necessary to define settings, restrictions, and permissions, depending on the user's authority level. Configuring the Wi-Fi settings, email accounts and security certificates allows integration and content distribution on different Apple devices to be executed smoothly and seamlessly. When validating whether the execution was made correctly and if it meets user expectations, pilot testing with stakeholders and a small group of end-users can help identify potential issues and address concerns before the actual deployment.
Keep in mind that you should communicate with the different teams involved during the process. This will include the IT services for security, the HR and documentation team for access and data backup, and the MDM vendor for support and other resources. This will help them stay informed and prepared during the distribution of the pre-configured devices.
● Implement regular training and updates
Under an efficient MDM solution, software updates, app installations, and remote configurations are automated to help keep device security and firewalls up-to-date while reducing the burden on IT teams to constantly monitor Apple devices. Providing streamlined IT and employee training on their Apple devices' latest features and usage policies ensures the latest software versions are fully utilized and security threats are mitigated.
Gathering feedback from teams and end users on implementing existing policies helps improve and adjust the Device Management Plan, addresses stakeholder concerns, and integrates adjustments to optimize device management.
4. Configuring Security Settings for Apple Devices
Customizing settings in devices like VPN authorizations, network access, data sharing limitations, and restrictions on non-organizational app installation separates personal from work data and ensures the security of enterprise Apple devices.
Previously-created user profiles can also be altered using Apple mobile device management profiles, where you can oversee the profile removals of employees not connected with the organization anymore for proper turnover of devices to the organization and transfer to new device users.
Configuring remote data management capabilities allows IT administrators to remotely monitor and control devices to facilitate concerns and address security and data threats immediately. Enabling built-in security features also helps to protect stolen devices and locate misplaced devices using biometrics, tracking, and remote locking device capabilities.
Key Takeaways
For a smooth deployment implementation, it is essential to review if the current IT infrastructure and policies support Apple devices without compromising performance. Identifying potential threats or areas requiring upgrades can help address issues before execution. A holistic approach to Apple device deployment includes setting up a solid Apple device management plan, utilizing mobile device management solutions, and configuring security settings to streamline the process and promote efficient use of company assets.
By knowing how enterprises can effectively handle Apple products on a larger scale, you can navigate and oversee Apple device management efficiently and with confidence.
