One-Minute Case Studies

Real-World Results, Summarized In 60 Seconds

Explore how our Managed IT Services drive measurable business results. Each one-minute case study distills a real client success into key metrics and actionable insights.

Software Company

How we quickly completed an AV project to help the client meet lease deadlines and avoid penalties.

Client Feedback:
"Jones IT exceeded expectations. They were professional, efficient, and went above and beyond to help us meet our deadline."

Client: Redacted

Industry: Software


Challenge:
The client faced a tight deadline to decommission and remove AV equipment. The project needed to be completed quickly to meet lease deadlines and avoid penalties.


Solution:
Our team collaborated with the client’s staff to execute a precise decommissioning plan, safely removing equipment across all floors with zero disruption. Real-time updates kept operations seamless, completing the transition on schedule.


Results:

  • Met 100% of project deadlines,
  • Achieved 0% downtime & uninterrupted business operations,
  • Processed over 100 pieces of AV equipment across 2 floors.

The Impact:
With us managing the project, the internal staff was freed to stay focused on revenue-driving priorities and ensuring a disruption-free office transition.

Non-Profit Organization

How an onsite visit and personalized support boosted team productivity and cut operational costs.

Client Feedback:
"...She was friendly, attentive, and incredibly knowledgeable ...and I'm grateful to have her as part of the Jones IT support team."

Client: Redacted

Industry: Non-Profit Organization


Challenge:
The client requested onsite support, last minute, as the employees were bogged down by a number of technical issues.


Solution:
A same-day onsite visit was organized to address concerns directly and provide personalized assistance. Through attentive listening, clear communication, and hands-on support for every employee Jones IT restored confidence across the team.


Results:

  • Improved the median time to full resolution by 88%
  • Reduced the Average First Reply Time by 2%
  • Achieved Customer Satisfaction (CSAT) Score of 100%

The Impact:
Fast, effective issue resolution raised productivity and reduced operational costs, while personalized support built trust, fostering a lasting partnership.