Biotech and Health IT Support
Managed IT Services for Biotech and Health Companies in San Francisco
Secure, scalable, and compliant IT that grows with you.
Health-tech moves fast — your IT needs to keep up.
Jones IT is based in San Francisco and serves biotech and health organizations across the Bay Area, from Peninsula research labs to South Bay clinical teams. We know the local regulatory landscape and have helped Bay Area life sciences companies achieve and maintain HIPAA and SOC 2 compliance.
Whether you're preparing for HIPAA audits, scaling lab operations, supporting a hybrid workforce, or managing sensitive data across devices, our tailored solutions help you stay compliant, secure, and focused on breakthroughs, not tech headaches.
IT Support Built for the Biotech Environment
Biotech companies run IT environments that most managed service providers are not purpose-built to support. Research teams work across wet labs, dry labs, and remote office setups, each with distinct hardware requirements, data access needs, and security profiles. Laboratory information management systems (LIMS), electronic lab notebooks (ELN), and high-throughput sequencing platforms all require careful IT configuration, licensing management, and performance tuning
And when your research involves protected health information (PHI) or clinical trial data, every device, every access point, and every data transfer carries HIPAA implications. Our managed IT services for biotech companies are built around these realities, with compliance, data security, and lab-specific IT requirements built into your environment from day one.
Trusted by Leading Biotech & Healthcare Innovators
We've partnered with Biotech and Health innovators like Aixtron, Hexagon Bio, Verge Genomics, Hey Jane, Ohalo, and Doctor On Demand, supporting their breakthroughs with secure infrastructure, compliant systems, and expert support.
Ready to Build IT Infrastructure Your Biotech Research Can Rely On?
Whether you are preparing for a HIPAA audit, scaling your research team after a funding round, or setting up a new lab location, Jones IT is ready to help. We are based in San Francisco and support biotech and health companies across the Bay Area and beyond.
Fill out the form below to schedule a free 30-minute discovery call with one of our biotech IT specialists.
What We Offer
HIPAA and Compliance-Ready IT Systems.
We help you build and maintain IT systems that are audit-ready for HIPAA, SOC 2, and ISO 27001 from day one. That means access controls, PHI data handling policies, audit logging, and documentation practices that hold up under regulatory scrutiny, whether you are preparing for a clinical trial, a Series B due diligence review, or a formal audit.Scalable Infrastructure for Growing Research Teams.
As your teams expand across labs, remote offices, and cloud platforms, we ensure your network, storage, and compute environments scale securely with you. From setting up new lab locations to migrating research data to the cloud, we handle the infrastructure so your scientists stay focused on the science.Day-to-Day Helpdesk and IT Management.
We provide responsive, multi-channel helpdesk support that covers everything from LIMS configuration issues to routine device requests. Your internal team stays focused on research and product development while we handle day-to-day IT management, 24/7 monitoring, and proactive issue resolution.Device Lifecycle Management for Lab and Remote Teams.
From high-performance research workstations to remote employee laptops, we manage your full device fleet from procurement through secure decommissioning. That includes configuration, deployment, ongoing management, and full asset visibility across every location.Data Security and Patient Privacy
Protecting your PHI and sensitive research data requires more than policy documentation. We implement advanced endpoint protection, continuous threat monitoring, and incident response procedures that keep your environment secure between audits, not just during them.
Why Biotech and Health Startups Choose Jones IT
Tusted by Leading Biotech and Life Sciences Companies.
We have supported biotech and health innovators including Hexagon Bio, Verge Genomics, Hey Jane, Ohalo, and Doctor On Demand through rapid growth, compliance milestones, and complex IT environments. We understand the operational and regulatory challenges unique to life sciences companies at every stage from seed through clinical trials.HIPAA, SOC 2, and ISO 27001 Compliance Support.
From gap assessments and policy documentation to audit preparation and liaison with external auditors, we provide end-to-end compliance support across all three frameworks. Our clients reduce compliance preparation time by 50% on average, and we have maintained a 100% audit pass rate across every engagement.Faster Onboarding for Research and Operations Teams.
Biotech teams grow in waves, often tied to funding rounds or clinical milestones. Our streamlined provisioning process cuts onboarding time by 60% compared to manual IT setups, so new hires across lab, research, and operations roles are fully equipped and productive from day one.Fewer Security Incidents, Better Research Continuity.
Our proactive security framework and 24/7 monitoring have helped biotech clients achieve 40% fewer security incidents after implementing our best practices. Less time managing security issues means more time focused on the research that matters
What our clients say about our services.
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Yes. We help biotech and health organizations build and maintain IT environments that meet HIPAA requirements, including PHI access controls, data handling policies, audit logging, endpoint security, and breach notification procedures. Our Compliance Kickstarter Program is designed to get life sciences companies audit-ready, and you can see our approach in detail in our HIPAA compliance case study.
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Yes. We manage IT across wet labs, dry labs, remote offices, and fully distributed teams. That includes lab workstation configuration, LIMS and ELN support, network storage for large research datasets, and device lifecycle management for employees regardless of where they are working.
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Yes. We have experience supporting the IT requirements of laboratory information management systems (LIMS), electronic lab notebooks (ELN), and other research platforms commonly used in biotech environments. That includes configuration, performance tuning, licensing management, and integration with cloud storage and compute environments similar to the way we support AI companies handling sensitive research data.
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We support HIPAA, SOC 2, and ISO 27001. Our compliance-first approach means we help you build IT systems that satisfy your current regulatory requirements and scale as your compliance obligations grow, whether your next milestone is clinical trials, international expansion, or acquisition due diligence. For SOC 2 and ISO 27001, our Compliance Kickstarter Program is a good starting point.
Biotech IT Services: Frequently Asked Questions
Not Sure What You Need Yet?.
We will assess your current environment, identify compliance gaps, and give you a clear picture of where you stand against HIPAA, SOC 2, and ISO 27001 requirements. No commitment required.